Isenly Support

How to send us a useful report

The more of these you include, the faster we can fix it:

• What you were trying to do and what happened instead.
• Device model and system version (iOS 18, Android 15…).
• The app version, under Profile → Settings → About.
• A screenshot, if the problem is visible.
• Whether you had an internet connection at the time.

If you are testing a TestFlight beta, the quickest way is the send feedback button in the TestFlight app itself: it attaches the screenshot and device details automatically.

Frequently asked questions

How do I delete my account and all my data?

Under Profile → Settings → Delete account. Everything is erased within a maximum of 30 days. You can also request it by email. No external process is needed. All the steps, including without access to the app, are in Delete your account.

I forgot my password

Tap “Forgot your password?” on the sign-in screen and you will receive an email with a recovery link. If it does not arrive, check your spam folder. If you signed in with Google or Apple, use that same button: in that case Isenly does not manage your password.

The verification email never arrives

• Check your spam and junk folders.
• Make sure the address has no typos.
• Wait a few minutes before requesting it again.
• If it still does not arrive, write to us with the address you registered with.

The receipt scan misread the amounts

It can happen: extraction is automated, which is why we ask you to review the result before saving. You can correct any line by hand. If it consistently fails with a particular kind of receipt, send us the photo and we will look into it.

To improve accuracy: good lighting, the receipt flat and uncreased, and fully inside the frame.

I invited someone and they did not get the invitation

Check that the address is correct and ask them to look in their spam folder. The invitation also appears inside the app if that person already has an account with that email address.

I got an invitation: how do I open it?

In Isenly. Sign in to the app with the account of the email the invitation was sent to and it will be waiting for you.

I recorded expenses offline — are they lost?

No. Isenly works offline and stores everything on the device. Once you are back online it syncs automatically. If something does not upload, open the app with a connection and wait a few seconds.

How do I leave a shared space?

From the space itself, in its options. If you administer it, you should first settle or resolve any outstanding balances so as not to leave open accounts for the other members.

Does Isenly access my bank?

No. Isenly does not connect to any bank and has no access to your accounts or cards. All information is what you enter manually or capture by scanning a receipt.

Can I report content or a user?

Yes. Write to js.tl.2803@proton.me describing the problem. We review every report and may suspend the accounts involved.

Data protection

To exercise your rights of access, rectification, erasure, restriction, objection or portability, write to js.tl.2803@proton.me. Full details are in the Privacy Policy.